ORDER / RETURN POLICY
Processing and delivery time
The processing and delivery time for most merchandise is approximately one to three business days. For an above-ground pool or heat pump-type water heater, the processing and delivery time is five to ten business days.
The customer is responsible for shipping costs for to the return of merchandise. Fees are calculated by the shipping company chosen by Univer-Co.
If an order is canceled after it is shipped from our warehouse, it will be considered a return and the customer will be liable for shipping costs.
Shipping costs for the return of merchandise will be deducted from your Univer-Co. refund.
In the case of an error on our part (e.g. we shipped the wrong product) we will pay the shipping costs for the return.
If you have received the wrong product, and the shipping package is intact, send an e-mail to email@example.com, with a photo of the package and your order number.
Products damaged during delivery must be returned within 30 days of the date of delivery, and the return should include a photo of the product(s) when delivered to you.
Before a product is returned, you must obtain an authorization number from Univer-Co. You can obtain a Return Authorization Number by sending an email to firstname.lastname@example.org. If the package is returned without an authorization number, it will be refused.
You may return most unopened products within 30 days of the delivery date for a refund. We will pay the shipping costs for a return only if the return is due to an error on our part (e.g. you did not receive the product you ordered).
The product must be returned in its original box, in good condition. You must not add tape, labels or handwriting to the original box. The product’s box must be packed in a return box that complies with shipping standards. Merchandise returned in a box or packaging not acceptable to Univer-Co will be repacked at the expense of the customer.
• All orders for liners and covers are final sales. Returns are not allowed.
• All custom orders are final sales. Returns are not allowed.
• All replacement part orders are final sales. Returns are not allowed.
Refunds will be processed no later than two weeks after the product being returned is delivered to our warehouse.
If you make another purchase from Univer-Co before receiving your refund, the credit will be applied directly to the credit card account you used to make the original purchase.
How to make a return
Send an email to Univer-Co at email@example.com with the following information:
• Order number
• Name of the product being returned
• Reason for return
• Photo(s) of the product(s) in their original box/packaging
Our couplers are guaranteed for life.
How to apply for a warranty:
Send an email to firstname.lastname@example.org with the following information:
• Order number
• Product name
• Description of the defect
• Photo(s) of the defect, if possible
Photos and products
Our website could use photos of our suppliers and are their exclusive properties. We thank all of our partners and suppliers for their kind authorization to use the visuals, images, name and references of their products.
Use of personal data
The website does not collect your personal data when visiting the site, however yes when registering for a newsletter or when purchasing a product. The data requested are: Email, Last name, First name, Address, telephone, Email. Your information is then not used for commercial purposes but only recorded in our customer file to send you your product or to send you our newsletter. Our site uses a statistics function, however we cannot record your personal data with this statistical tool (Google Analytics) which mainly includes: the duration of the connection, the pages viewed, your geographical location.
We suggest subscribing to our newsletter without collecting other information such as your First name, Last name. You can ask at any time to unsubscribe at email@example.com or by using the links at the bottom of our newsletter mailings.
By using this website, the user acknowledges having read, understood and accepted the conditions and limits of responsibilities described in these sections and which apply to the entire site www.univer-co.net (the “Website”) ), including any content or information posted by users of the Website.
Copyrights protect all content appearing on this Website or otherwise accessible through it. Univer-Co controls or owns all content appearing on this Website as well as the related copyright (except the content previously quoted from our suppliers and partners). Any retransmission, copy, use, reproduction, distribution or publication of the content, be it a photograph, an audio or video document, in whole or in part, is prohibited without having previously obtained written authorization from Univer-Co without which the user could be exposed to legal proceedings. The names of companies, products, services as well as the logos appearing on the Univer-Co Website may be trademarks registered or not by their respective owners and protected accordingly. It is therefore prohibited to use any trademark appearing on this Website without the prior written authorization of Univer-Co or the holder of the rights to this trademark. Any content on the Website should be used for viewing or hearing purposes only.
Links to other websites
The Website contains links allowing the user to access other website created and operated by third parties. Univer-Co is in no way responsible for the management and control of the content present on said websites; thus, it does not support, endorse or give any guarantee against these sites. Univer-Co can therefore in no way be held responsible for their content or their practices. It is possible for a user or for a company to add hyperlinks from their site to the Website. We can notify Univer-Co Unless an agreement to the contrary is provided, this link must in no case assume in any way that the Site is associated with the website hosting the hyperlink, or that it authorizes, approve or endorse the content presented. Univer-Co reserves the right to demand the removal of a hyperlink to its Website at any time. Univer-Co does not transmit any personal information about a user, unless it is used to respond to a specific request from the user or is intended for a specific purpose for which the latter has given his consent or Univer- Co either legally and / or judicially compelled to transmit them to a competent authority.
Verification, comment or complaint
At any time it is possible for the user to request to know, correct or cancel the personal information concerning him contained in the file of Univer-Co. For any verification, comment or complaint to this effect or in the event of an error in the information on the Website, the user must contact Univer-Co.
Conditions of use
Univer-Co can not be held responsible in any case for any loss or damage that may be associated directly or indirectly with delays and delays related to the use of this Website, the reliability of the available data present, the impossibility of use of the Website as well as the involuntary inoculation of a virus at the point of entry of the user or the use or performance of this Website, of the information available or mentioned on it , or any other website linked by hyperlink or otherwise to this Website. Univer-Co reserves the right to modify, at its sole discretion, these general conditions of use of its site at any time. It is up to the users to take note of any possible change, without prior notice from Univer-Co.
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